FAQs

Please have a look at our frequently asked questions.

FAQs

Please have a look at our frequently asked questions.

Shopping Information

What Shipping Methods Are Available?

We deliver our products by our courier. Charges might apply depending on the location of delivery, or terms and conditions of purchase.

Do You Ship Internationally?

Shipping internationally can be arranged on behalf of the buyer. This includes discussions on the preferred means of courier, charges and taxes to be incurred. After the client completes the purchase, and agrees to the courier terms, the products will then be shipped to the client.

How Long Will It Take To Get My Package?

This varies depending on the location of the buyer. We offer same day deliveries for purchases made from within Kampala. Up to two day deliveries for purchases made in the immediate areas/districts outside Kampala.

Payment Information

What Payment Methods Are Accepted?

When making purchases from the website, we rely on Cash on Delivery. You can order through our Business WhatsApp number displayed in the top banner on the website.

Is Buying On-Line Safe?

Cash on Delivery is one of the safest ways to make purchases, because you will see the product, inspect it as you make the payment. We’re currently not conducting any online-payments, however we plan to in the future, and security of the payer and payer information will be our main focus.

Orders & Returns

How do I place an Order?

To place an order, simply click “add to cart” or “buy it now”. You will then be redirected to a page where you fill in your payer information and delivery information, after which the product will be processed and delivered to you.

How Can I Cancel Or Change My Order?

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Do I need an account to place an order?

You can create an account or log in using your Google account or Facebook account, before making a purchase. Returning customers do not need to register again. Simply log in to make a purchase.

How Do I Track My Order?

Simply click the “Order tracking” link in the link or Click here, enter your tracking number and get to the status of your purchase.